To Install WebConference.com™ Multimedia Conferencing Software
Please Click here to install

To Remove
Please follow these instructions:

1. Go to your Control Panel's Add/Remove Program
2. Find "WebConference.com" and click on "Remove"

Step 1: Please remove any previous software versions from the Control Panel's Add/Remove programs

Step 2: Try to re-install the software using ONE of the 3 methods below:

• Standard Web Install: This is the primary and preferred method. CLICK HERE TO INSTALL


• Download Installer Program: If the previous method did not work, repeat Step 1 and then save this program on your desktop and then run it: Begin Download

Step 3: After installation, Click Here To Test

LAST RESORT:
If any of the above does not work and you have WindowsNT, 2000, XP Professional, 2003, Vista, you are probably a "Restricted Windows User". Download our  "Restricted User Version".  You will see an icon on your desktop that says "WebcBrowser".  Use it to login to your conferences.

Your minimum UPLOAD should be 112kbps.
Your minimum DOWNLOAD should be 112kbps.

These are most common causes for poor performance, frequent disconnects or screen freezes and their respective fixes:

• You have very little "Download" or "Upload" bandwidth.
  (Click here to detect your Download and Upload bandwidth)
• There is spyware installed on your computer.
  (Learn how to detect and fix this problem)
• Your Desktop Wallpaper (background picture) is too detailed.  Please remove it to increase performance.
• Your bandwidth is too limited to send your screen at 32-bit or 24-bit colors.  Lower it to 16-bit by Right-clicking on your desktop, select Properties, choose Settings, and set the colors to 16-bit.
• A program is interfering with your Internet connection. Try shutting down any programs which may connect to the Internet. (e.g. Windows Update, Norton Antivirus, ZoneAlarm)
• Your computer has run out of resources:
  Try rebooting the computer. This will free up memory and network ports on your computer.  Only load the programs you need for your conference.

1. The easiest way to prevent echoes when using the "Talk" feature, is to disable the "Auto" (hands-free) option located to the left of the "Talk" button.
2. Only use the "Auto" feature is you have head sets. Standard microphones will pick up the audio signals from the speakers and re-send these signals into the conference room, creating an endless loop of echoes.
3. Watch the "Configuring your VOIP Settings Video"

These are most common causes for poor performance, frequent disconnects or screen freezes and their respective fixes:

• You have very little "Download" or "Upload" bandwidth.
  (Click here to detect your Download and Upload bandwidth)
• There is spyware installed on your computer.
  (Learn how to detect and fix this problem)
• Your Desktop Wallpaper (background picture) is too detailed. Please remove it to increase performance.
• Your bandwidth is too limited to send your screen at 32-bit or 24-bit colors. Lower it to 16-bit by Right-clicking on your desktop, select Properties, choose Settings, and set the colors to 16-bit.
• A program is interfering with your Internet connection. Try shutting down any programs which may connect to the Internet. (e.g. Windows Update, Norton Antivirus, ZoneAlarm)
• Your computer has run out of resources:
  Try rebooting the computer. This will free up memory and network ports on your computer. Only load the programs you need for your conference.

If they are WINDOWS users, please send them this link:
http://www.webconference.com/setup

There are 2 reasons for this:

• The previous session was not terminated properly. Next time, please use the "End Conference" button on the WebConference screen instead of closing the browser window.
  
  (or)
  
  
• Someone else is currently using your account. If this is the case, you may contact us to change your username and password.

This happens when the software did not have enough resources to continue the conference, usually memory, cpu usage, or network ports. Reboot your computer and only open the programs necessary to host or participate in a conference. If the problem persists, try disabling anti-virus software and programs that use internet bandwidth such as ICQ, MSN-AOL-Yahoo Messenger, etc.

The most common cause of this issue is that you did not allow the use of your webcam and microphone for the conference. The Screen Sharing feature is a webcam-like feature, so it is important to allow Flash to use attached webcams and microphones.

To allow

1. Right-click on an empty area of the conference window and choose "Settings..."
   
2. Click "Allow" and then click "Close"
   

Minimum requirements for Mac OS X:

• OS 10.4.8 Tiger or higher
• Internet Access (Broadband Recommended)
• Internet Browser

Minimum requirements for Windows:

• Windows XP or higher
• Internet Access (Broadband Recommended)
• Internet Browser

Minimum requirements for Mobile Phones:

• Windows Mobile 5 or higher
• Internet Access (Broadband Recommended)
• Internet Browser